subscribe
today!
    • How many issues are there in the collection?

      Your Bismarck model is complete in 140 issues.

    • How often is the collection published?

      Weekly.

    • How much does each issue cost?

      Issue 1 comes at the special price of £1.99 (€3.99).
      Issue 2 comes at the special price of £5.99 (€8.99).
      Issue 3 onwards is priced at £8.99 (€12.99).

    • How can I get copies if I live outside the UK or Republic of Ireland?

      We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.

    • How do I subscribe?

      You can subscribe in one of 3 ways; online, by telephone on 0333 300 1045 and by post by filling in a subscription form, which is included in issues 1, 2 and 3 of the collection.

    • What payment methods are available?

      Direct Debit, Visa, Mastercard or via invoice.

    • Have you received my subscription request - I have not had confirmation?

      If you have subscribed online, you will receive a confirmation email followed by your welcome email, both will be sent within 72 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your subscriber number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name and the name of the collection you’ve subscribed to in the subject line.

    • How do I cancel my subscription?

      You can cancel at any time giving 28 days’ notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by email or post, please include your name and subscription number in your cancellation email.

    • Can I get the free subscription gifts without subscribing?

      No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

      Please note that if you started your subscription from issue 5 onwards, you are not entitled to the free gifts for this collection.

    • How do I return an issue?

      If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

      Battleship Bismarck
      Hachette Partworks Ltd.
      PO Box 77
      Jarrow
      NE32 3YH

      Please include your subscription number with your parcel. A parcel kept more than 14 days means acceptance and the invoice should be paid promptly.

    • How can I get back issues?

      To order back copies, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request. You can also purchase issues from our online shop at www.hachettepartworks.co.uk.

    • Why have I received the wrong issue/s?

      We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line. On rare occasions, if we are temporarily out of stock, subscribers will be sent the next set of issues from the collection. If this happens, please don’t worry – we’d recommend speaking to the Customer Service Team to let them know and they’ll be able to tell you if this is the case.

    • I cannot find copies in the shops – what do I do?

      You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts if you subscribe from issues 1, 2, 3 or 4!

    • What should I do if I receive a damaged issue?

      We replace any damaged issue free of charge. Just send us back your damaged issue and contact our Customer Service Team. It might be also a good idea to mention the problem to Royal Mail.

    • Will a remote control be included in the collection?

      Yes – you’ll receive a remote control later on in the collection!

    • How will I power my Bismarck?

      The Battleship Bismarck model will require 4 x AAA batteries. These will not be included in the collection.

    • How can I test the electronics on my Bismarck?

      You will receive equipment to test the lights and sounds – please do not try to do this until you have received the correct equipment. Please only test the lights for your Bismarck when instructed to do so in your magazine. Conducting an early test with the wrong circuit boards or testers will damage the electronics. For example, the lights supplied with issues 26, 27 and 29 should only be tested with the circuit board enclosed with issue 57.

    • Can my Bismarck model float?

      No – the Battleship Bismarck model is not a toy and had electronic features, so should not be placed in water. This is a display model.

    • Why can't I get through on the telephone number given?

      We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at battleshipbismarck@jacklinservice.com

    • I cannot access some of the website pages. What can I do?

      It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when tyring to place a subscription, please get in touch with our Customer Services Team using one of the methods on the contact page.